Refund Policy

At VIG Business Solutions, we strive to provide high-quality services that meet your expectations. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which refunds are issued.

1. Consulting & Tax Services

Due to the time-based and personalised nature of our consulting and tax services, refunds will only be issued under the following conditions:

If the service was paid for but not delivered due to an error on our part.
If a cancellation is made at least 24 hours before the scheduled consultation.
If a duplicate payment was made in error.

No refunds will be issued:

After services have been fully rendered or tax work has commenced.
For missed appointments without prior notice.

2. Affiliate Tools & Links

We offer access to affiliate deals and third-party tools; however:

We do not manage, charge, or refund any payments made through affiliate platforms (e.g., Xero, 11Labs, HR providers).
For refunds on affiliate products or subscriptions, please contact the provider directly.

3. Refund Request Procedure

To request a refund, please email us at [vgmfengwana@email.com] within 7 days of the issue. Your request must include:

Full name
Service purchased
Date of payment
Reason for the refund request

We aim to process valid refunds within 5–10 business days once approved.

4. Discretionary Clause

We reserve the right to approve or decline refund requests based on the specific circumstances and the evidence provided.

5. Contact Us

For queries related to our refund policy, reach out to:

Use the chat feature on the bottom right page.

🌐 Website: www.vigbusinesssolutions.co.za

📧 Email: vgmfengwana@gmail.com